Refund policy

Return & Exchange Policy

At Jaestial, every piece is curated with intention, history, and care. Due to the nature of our collections, all sales are final.

Final Sale Policy

We do not accept returns, refunds, or exchanges.

Once an order has been placed and processed, it cannot be canceled or returned.

Many of our items are vintage, archival, limited, or one-of-a-kind, and are sold as-is. We encourage all customers to review product descriptions and photographs carefully before purchasing.

If you have any questions prior to placing an order, please contact us at

Timeless@jaestial.com — we are always happy to assist before purchase.

Damages & Order Issues

Please inspect your order immediately upon delivery.

If your item arrives damaged in transit or you receive the incorrect item, contact us within 48 hours of delivery at Timeless@jaestial.com with clear photos of the issue and your order number.

We will evaluate the situation and, if applicable, work with you to resolve it.

Claims submitted after 48 hours may not be eligible for review.